Sign in to your iTrustCapital account
This guide walks you through signing in, enabling additional security, troubleshooting common login issues, and best practices to protect your crypto and IRA investments.
Why use iTrustCapital for Crypto & Gold IRA?
iTrustCapital is designed specifically for retirement investors who want exposure to digital assets and physical gold inside tax-advantaged accounts. The platform combines custody, trading, and IRA administration so you can manage investments securely and compliantly.
Key benefits
- Trade major cryptocurrencies (BTC, ETH, etc.) inside your IRA
- Purchase allocated physical gold & precious metals
- Integrated custody and custodial reporting for retirement accounts
- Responsive support and straightforward fee structure
Step-by-step: How to Log In
- Open the official site or app: Navigate to the official iTrustCapital website or launch the official mobile app from App Store / Google Play.
- Click “Sign In”: The Sign In link is usually at the top-right of the homepage. Tap or click it to open the login form.
- Enter credentials: Provide your registered email address and password. Passwords are case-sensitive — type carefully.
- Complete two-factor authentication: If 2FA is enabled, enter the one-time code from your authenticator app or SMS.
- Review device prompt: If your account asks to approve a new device, confirm it is you before allowing access.
- Access dashboard: After verification you'll land on your dashboard where you can view portfolio value, recent trades, tax documents, and account settings.
Tip: Bookmark the official sign-in page in your browser to reduce the risk of phishing.
Security Features
- Two-Factor Authentication (2FA): Strongly recommended — use an app like Google Authenticator or Authy for TOTP codes.
- Encrypted sessions: All traffic is encrypted over TLS/HTTPS.
- Device verification: Confirm new devices and receive alerts for unusual logins.
- Withdrawal & transfer safeguards: Custodial protections for IRA withdrawals and transfers.
Enable 2FA from your account security settings immediately after first login.
Mobile App Login
The iTrustCapital mobile app provides on-the-go access to trades, account balances, and tax documents.
- Download only from official app stores (App Store / Google Play).
- Use biometric unlock (Face ID / Touch ID) if available for faster, secure access.
- Keep the app updated to receive the latest security and feature improvements.
Common Login Issues & Fixes
Forgotten password
Use the "Forgot password" link on the sign-in form. Enter your registered email to receive a secure reset link. Reset links expire — act promptly.
Authenticator code not accepted
Ensure your phone's time is synchronized (TOTP relies on accurate time). If problems persist, use backup recovery codes saved during 2FA setup or contact iTrustCapital support to verify your identity and regain access.
Account locked after multiple attempts
Temporary lockouts protect your account. Wait the cooldown period or follow the account recovery prompts. If urgent, contact support with account details for expedited help.
FAQ — Quick answers
Is it safe to hold crypto in an IRA on iTrustCapital?
iTrustCapital uses custodial solutions designed for retirement accounts — assets are held under custodial arrangements and the platform implements industry security standards. Review custody and regulatory documentation for full details.
Can I withdraw crypto from my IRA?
Withdrawals from an IRA are subject to tax and custodial rules. Typically, assets must be liquidated and processed per IRA withdrawal policies — consult your tax advisor and the platform's withdrawal instructions.
How do I update my recovery email or phone?
Visit Account Settings → Personal Information to update your contact details. Verification may be required to make sensitive changes.
Ready to manage your Crypto & Gold IRA?
Sign in to your iTrustCapital account to view portfolio performance, place trades, and access tax forms. If you haven't signed up yet, create an account and complete verification to begin investing inside an IRA today.
Need more help? Visit the iTrustCapital Help Center or contact support for account-specific assistance.